A Trainee Supervisor, or Dealer / Inspector has to be competent and floor-experienced in Blackjack, Roulette, all Poker variants and Dice at a licensed casino.
Trainee Supervisory staff must meet or surpass the required standard in all key areas of their performance (Technical Ability, Adherence to Procedures, Guest Service and Attitude) on all games.
The Trainee Supervisor is responsible for guest enjoyment and satisfaction when assigned to deal a table game, and whenever assigned to observe games, players and staff as a Supervisor. The Trainee Supervisor ensures all gaming policies, rules and procedures are adhered to, and accurately tracks table drop while monitoring player wins and table results.
The position of Supervisor 1A (Supervisor in training with Dice) is a definite step toward becoming a Supervisor 3.
Ensure that all gaming operations are carried out to the highest standard of efficiency, security and customer service in accordance with the Global Casino Operations (GCO) Manual.
Primary Job Functions
1. Assist in any duties of a safety nature as requested by Ship’s Command, i.e. safety drills; port manning or cabin inspections.
2. Accumulate a sound working knowledge of the GCO Gaming Manual and the procedures within.
3. Deal / supervise games, maintaining at all times, the correct gaming procedures as laid down in the GCO Gaming Manual.
4. Perform the duties of a Dealer and / or Supervisor if and when required.
5. Complete training in the various areas and duties of the Supervisor position, as stipulated in the GCO Supervisor 1 Checklist and Supervisor's Training Manual.
6. Complete training in all required documentation. These would include but are by no means limited to: Table Inventory Slips; Pit Error Notifications; Table Fill / Credit Requests; Daily Rundowns; Genesis Ratings; Markers; Onboard Accounts; Cards Dice Disposal Forms & Key Logs.
7. Promote the highest standard of guest courtesy through interaction with Guests, with a goal of increasing overall business potential.
8. Refer any dispute or argument concerning a Guest to the immediate supervisor.
9. Report any discrepancies, suspicious activity or incidents of a doubtful nature to the Casino Manager.
10. Maintain security requirements: key controls, card/table floats, dice and numeric forms.
11. Train and assist in the verification of all hand paid jackpots and hopper fills according to GCO policies and procedures.
12. Perform revenue counts as instructed by Casino management, i.e. soft count; stacker and / or coin counts.
13. Assist the Casino Manager in the evaluation process, providing feedback about every facet of a Dealer's performance.
14. Co-operate with the Casino Manager to help ensure the efficient operation of the Casino and to carry out any additional duties as requested.
1. Train in the completion of Cashier bank audits, thus clarifying that the funds therein have been accurately recorded and that they are in agreement with imprest amounts.
2. Maintain a thorough knowledge of the Ocean Players Club in so far as the player monitoring system is concerned.
3. Assist the Casino Host with any promotional activity when necessary, i.e. tournaments.
4. Assist in the upkeep, change and maintenance of all table gaming layouts as required.
5. Attend Casino Staff meetings as required.
6. Transfer to other vessels within Carnival Corporation, when deemed necessary by members of the Casino Executive Office.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the Casino Operation.
Grow your Career
We’re the biggest casino operator on cruise ships and we’re growing rapidly. We usually put, on average, 3 new ships in the water each year, and that means the team is constantly getting bigger. More positions, more responsibilities and countless opportunities for anyone that’s ready.
FOREWARNED, BEST PREPARED!
Cruise Ship Staff Accommodations & Working Conditions
- You will work 7-days a week onboard for approximately 8 hours per day.
- There will be shifts or full days off on a rotation basis with all other casino staff, in general you should expect a day off every few weeks.
- When the ship is in port, many crew members take the opportunity to go ashore to tour, shop, dine, call home, etc.